Globalization Partners’ Challenge
As Globalization Partners (G-P) expanded worldwide, their HR teams faced significant challenges managing employee benefits across diverse countries, regions, and client segments. Manual processes, complex compliance rules, and slow onboarding created bottlenecks, increased support demands, and heightened compliance risks.
Key pain points included:
- Cumbersome manual workflows
- Complex eligibility and compliance rules
- Slow employee onboarding
- High support loads and risk of errors
The Eppione Solution
Eppione delivered a flexible, secure platform purpose-built to simplify benefits administration for large enterprises like G-P. Key features included:
- In-country, multi-client configuration: Ability to manage unique eligibility rules (age, employment status, relationships) visually and flexibly for each client.
- Smart logic workflows: Differentiate between employer-required updates and employee choices—reducing confusion and errors.
- Automated broker routing: Streamlined management of policy engagement with a routing engine.
- Seamless syncing: Real-time integration with G-P systems kept all data current and accurate.
- White-labelled, SSO-enabled interface: Made adoption easy for all users while preserving G-P’s brand identity.
- Self-service tools: Empowered employees and brokers, reducing support dependency.
The Outcome for Globalization Partners
- Strategic Advantage: Benefits operations shifted from being a compliance obligation to a source of measurable gains in Finance, Operations, and Talent.
- Onboarding accelerated: Faster, streamlined processes improved the employee experience.
- Support burden reduced: Benefit-related support tickets decreased by 20% through clearer workflows and smart self-service tools.
- Automation minimized errors: Sub-day syncing and override logic virtually eliminated manual mistakes.
- Central management: Enabled control of both regional and local brokers from one platform.
- Financial impact:
It’s estimated that Eppione’s automation and smart workflows unlocked nearly £200,000 in recurring annual savings for G-P during Phase 1 of their rollout plan with ~1000 UK staff:
Dennis Kelly, Sr. Benefits Specialist, Team Lead at Globalization Partners, said:
“As a fast-paced company specialising in global employment solutions, we rely heavily on the efficacy and flexibility of the services we use. That’s why our collaboration with Eppione over the recent months has been so pivotal. The Eppione team has consistently demonstrated impressive project management skills, seamlessly adapting to the evolving scope of our benefits project.
Attention to detail is another cornerstone of Eppione’s service. Their team is not just quick, but also effective. This responsiveness is essential for maintaining the momentum of our operations and demonstrates their commitment to service excellence. We look forward to continuing this partnership and are confident in the continued excellence of the Eppione service and solutions.”
Eppione proved it could surpass standard benefits administration, supporting G-P’s complex global needs with reliability and measurable ROI, turning their benefits function into a true business engine.